Our telephone system has recently changed. For more information see our New Telephone Message.
Pharmacy
They can give advice and treatment if needed for minor illness. This is a free service.
Musculoskeletal Specialist/Physiotherapist
These are fully trained medical professionals who can assess any problems of your joints and muscles. They can arrange an x-ray or scan and refer to other specialist departments if needed.
PALMS (Patient Assessment and Liaison Mental Health Service)
If you are worried about your mental health, feeling overwhelmed or low, and need to talk to someone about seeking relevant support, you can book an appointment directly with the mental health specialist via our administration team.
Exclusions are:
- Patients under 18 years old. PALMS will see people from age 16 if they are school leavers.
- People in crisis, suicidal, acute psychosis.
- Dementia or the possibility of having dementia.
- People engaged in other mental health services.
Optometrists/Optician
As well as testing your vision they can assess any other eye problems. They have more expertise and specialist equipment for doing a full eye examination than the GPs. They can give you a prescription and refer you to specialist eye clinics. The consultation should be free.
Podiatry
You can self refer for any foot or toenail problems. Please phone 01382 647461 to self refer.
Dentist
GPs are not qualified to treat dental problems.
To find your nearest dentist, see NHS Inform.
GP
If you feel you need to see a GP, your details will be taken along with a summary of your problem. A GP will then call you back. If they need to see you in the practice to examine you then they will give you an appointment time.
We have pre-bookable and same day appointments available every day.
It is possible to book a phone consultation in advance if you feel you are able to wait for a short period.
Home Visits
If you are housebound and need to be seen, we can arrange a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice as soon after 8am and before 10:45am if at all possible. Whenever possible we prefer to see you at the surgery; if you do not feel well enough to sit in the waiting room we can make alternative arrangements.
Practice Nurse
Our practice nurses offer a range of chronic disease reviews and smear tests. They can do other tests and checks if you are unable to attend one of the Community Treatment and Care Centres below.
If you need help when we are closed
The 111 service provides urgent care information and support if you think you need A&E but its not life-threatening, and advice when your GP, pharmacy or dental practice is closed.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Community Treatment and Care Centres (CTAC)
There are centres throughout Dundee and you can book these services directly on 01382 496717. This service is for adults only (patients must be 16+).
- Wound care management
- Leg Ulcer assessment and treatment
- Ear wax management
- Blood tests – These must be requested by the hospital or your surgery first
- Monitoring of chronic disease
Welfare Rights team
They can help sort out a wide range of benefit and tax credit problems.
Call 01382 431188 or to find out more Welfare Rights Advice can help.
If you are unsure
If you’re unsure what care or support you need, NHS Inform is a good place to start. Here is a link to the NHS Inform Symptom Checker.
Teenage Friendly
We aim to offer services which are ‘teenage-friendly’.
Self-help Guides
Information on common symptoms and what to do about them. Includes stomach ache, headache, rash and mental health.
Additional information about your appointment with us
Can I bring someone to accompany me to the Appointment?
We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.
Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.
Occasionally we might ask for them to leave but this would be unusual.
If you require interpretation services please contact us in advance of you appointment and we will arrange this.
Chaperone Policy
We will always respect your privacy, dignity and your religious and cultural beliefs particularly when intimate examinations are advisable – these will only be carried out with your express agreement and you will be offered a chaperone to attend the examination if you so wish.
You may also request a chaperone when making the appointment or on arrival at the surgery (please let the receptionist know) or at any time during the consultation.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Interpreter
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and this will be arranged.
Intimate Examinations
During your care, a doctor may need to examine you in order to provide you with the best care. Occasionally this may involve an examination of intimate areas. We understand that this can be stressful and embarrassing. If this sort of examination is necessary:
- We will explain to you why the examination is necessary and give you the opportunity to ask questions.
- We will explain what the examination will involve, including whether you can expect it to be painful or uncomfortable.
- We will obtain your permission before carrying out this examination You will be offered a chaperone.
- At all times we will respect your privacy during the examination and while dressing and undressing.
Your doctor and the nursing staff will be happy to discuss any concerns you have about this.
Private Medical Examinations
We are unable to carry out private medical examinations at this time.